Learn more →
Record and send voice notes directly from the inbox when replying to a WhatsApp conversation.
Written by Beth-Ann Sher
Updated over a week ago
Record and send voice notes directly from the inbox when replying to a WhatsApp conversation. Your customer receives the message as a native WhatsApp voice note — exactly like one sent from the WhatsApp mobile app — and the recording is automatically transcribed so it stays searchable, exportable, and available as context for Fin and other AI features.
Record a voice note
Preview, send, or re-record
Once you stop recording, you can play back what you captured before sending.
If you're happy with the recording, click Send to deliver it. If you'd like to start over, click Delete and record again.
After sending
Your customer receives the voice note as a native WhatsApp voice message — the standard play-button bubble in their WhatsApp chat.
In your inbox, the voice note appears as a conversation part with playback controls. A short delay after sending, the voice note is automatically transcribed in the background. Once transcription completes, the placeholder text "Sent an audio clip" is replaced with the transcript.
The transcript means voice note replies are searchable in conversation history, included in conversation exports, and available as context for Fin and other AI features.
FAQs
💡Tip
Need more help? Get support from our Community Forum Find answers and get help from Intercom Support and Community Experts
Related Articles
[
Connect your WhatsApp channel
](https://www.intercom.com/help/en/articles/5454490-connect-your-whatsapp-channel)[
Start a WhatsApp conversation
](https://www.intercom.com/help/en/articles/6808174-start-a-whatsapp-conversation)[
Create WhatsApp message templates
](https://www.intercom.com/help/en/articles/9881302-create-whatsapp-message-templates)[
Using WhatsApp as a channel
](https://www.intercom.com/help/en/articles/9881312-using-whatsapp-as-a-channel)[
Using voice transcription in the Messenger
](https://www.intercom.com/help/en/articles/12098515-using-voice-transcription-in-the-messenger)