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Customer success stories
77%
Reduction in response time
26%
More customer support achieved with same workforce
168%
ROI in 6 months
436
Agent hours saved
From insights to resolution — AI agents that do it all
How Sally transformed support with Forethought
Discover
Solve
Triage
Assist
QA
Discover: Find the Gap and the Opportunities
Meet Sally.
Sally was just promoted to lead Support and CX Ops at her company with a mission to make customers love their experience.
First, Sally needs a clear view of how her department is performing. With Forethought’s Discover, she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers.
Discover also highlights gaps in her support content and even auto-generates articles and Autoflows (agentic AI workflows) to help her team resolve more issues, faster. This gives customers the answers they need and a better experience every time.
Not a bad way to kick off her new role.
Solve: Scale Support Without Adding Headcount
Sally is ready to take action.
The challenge? She can’t hire more human agents. The solution? Forethought’s Solve.
With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.
Using the Autoflows she built in Discover, Solve understands each customer’s intent and takes the right action—no decision trees, no manual routing.
Now, Sally can scale support, cut costs, and give her agents time back to focus on more complex, high-value work.
A win for everyone.
Triage: Handoffs That Keep the Experience Human
“What if a customer wants to talk to a human?”
That’s one of the first questions Sally asked because delivering a world-class customer experience is her top priority.
If Solve can’t resolve a customer inquiry or a customer asks to speak with an agent, Triage takes over. It instantly classifies and prioritizes the ticket, ensuring it reaches the right agent at the right time.
Triage’s agentic AI automatically tags tickets based on sentiment, language, and urgency.
Sally’s company serves a global customer base across multiple products, so she built a custom model to route tickets by product type and region—no manual sorting needed.
Smarter workflows, faster handoffs, and happier customers (and agents).
Assist: Help Agents Work Faster, Smarter, and With Confidence
**Sally knows how tough it can be to keep customers happy. **Now, she’s learning how challenging it can be to onboard and ramp up new team members.
That’s where Forethought’s Assist comes in. An agentic AI copilot that supports human agents right where they work: their helpdesk.
With Assist, every ticket is automatically summarized so agents can jump in and respond faster.
And those Autoflows Sally built with Discover? Assist uses them too, guiding agents through the right steps and helping them respond consistently, ensuring a high-quality experience every time.
Agent QA: Turn Every Interaction Into a Coaching Moment
In the past, Sally’s QA team reviewed less than 5 percent of tickets.
Most coaching opportunities slipped through the cracks.
With Forethought's Agent QA, Sally can evaluate 100 percent of interactions automatically. This gives her complete visibility into agent performance without manual sampling. Every conversation becomes a learning opportunity.
Every agent gets consistent and unbiased feedback.
No blind spots. No guesswork.
Why Forethought is the undisputed AI in CX leader
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Fully Agentic
](https://forethought.ai/platform#)
Fully Agentic
With Autoflows, our agentic AI reasoning engine, we understand your customers intent and reasoning through complex business policies to take action and resolve their issue end-to-end.
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Trained on Your Data
](https://forethought.ai/platform#)
Trained on Your Data
Ready on day one, Forethought is fully trained on your historical data to generate Autoflows and create help center articles based on knowledge gaps. It’s easy to implement and always improving.
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Multi-Agent System
](https://forethought.ai/platform#)
Multi-Agent System
Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best—so every customer sees success.
Resolve customer emails instantly—no copy-paste replies or long delays.
Voice
Handle phone calls end-to-end with human-like AI conversations.
Chat
Deliver fast, personalized answers through embedded agentic AI chat support.
Slack
Support internal teams with instant answers and workflows inside Slack.
Mobile
Embed agentic AI support natively in your app for real-time help on the go.
API
Connect agentic AI-driven support to any system with flexible, fast APIs.
Supports the CX tech stack
Forethought supports 70+ integrations—including helpdesks, CRMs, knowledge bases, contact centers, and API management platforms—so our multi-agent, omnichannel system easily fits into your support workflow. From surfacing the right content to taking action, our integrations help your team get more from AI.
Helpdesks & CRM
Connect Forethought to your helpdesk or CRM to activate AI agents that tag tickets, resolve issues, assist your team, and surface insights—boosting speed, efficiency, and customer satisfaction.
Knowledge & Learning Management
Forethought integrates with your knowledge and learning systems to surface gaps and keep content current—empowering Forethought to deliver accurate answers.
API Connectors
Integrate with API connector platforms like Airtable and Snowflake enabling our AI agents to take real action—updating records, processing requests, and executing Autoflows. It’s what makes Forethought truly agentic.
SECURITY & COMPLIANCE
Leading the pack on security and trust
Forethought meets top security and privacy standards, ensuring your customer data is protected. Scale with confidence while staying compliant across every interaction, every time.
Compliance
Our platform meets SOC 2 Type II, HIPAA, GDPR, CCPA, and the NIST Cybersecurity Framework—designed to support enterprise-level compliance and security from day one.
Controls
Customize your AI experience—workflows, escalation paths, tone, and responses. With Forethought, you stay in control while automation handles repetitive tasks efficiently.
Sensitive Data
Forethought protects PII and sensitive data with encryption, role-based access, and enterprise-grade safeguards, ensuring security and compliance at every step.
Hallucination Mitigation
Forethought’s agentic AI verifies facts before responding, ensuring agents and customers get accurate answers—eliminating errors and providing reliable, confident support.
Permissions
Manage roles, visibility, and data access precisely with Forethought. Ensure the right people have the right access, protecting sensitive information while keeping workflows smooth.
Frequently Asked Questions
What makes Forethought different from other AI customer support tools?
Forethought’s easy-to-implement system is designed to resolve issues end-to-end using Autoflows, not decision trees. Unlike generic chatbots, Forethought trains on your historical support data to deliver personalized resolutions across every channel,. With a multi-agent system that helps you Solve, Assist, Discover, and Triage, Forethought empowers your entire support team—driving faster resolutions, lower costs, and better customer experiences.
What system(s) do I need to use Forethought?
Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found here.
What AI Agents do you have for customer support?
Forethought offers a suite of AI Agents designed to support every part of the customer experience:
Solve: Automatically resolves common customer issues across channels like chat, email, voice, and more
Assist: Supports human agents in real time with relevant suggestions and context
Discover: Identifies gaps in your knowledge base and helps generate new content
Triage: Classifies, prioritizes, and routes tickets to the right place faster
Together, these agents help you deliver faster resolutions, reduce agent workload, and improve customer satisfaction.Answer
What is Agentic AI?
Agentic AI refers to artificial intelligence that can autonomously understand, plan, and take action to achieve a goal—without needing instructions from a decision tree. In customer support, it means going beyond simple responses to fully resolving issues from start to finish using intelligent reasoning.
What is your pricing?
For detailed information on our product offerings and pricing, please contact us here.
Not just automation—real resolution, everywhere it matters
Forethought’s agentic AI does more than deflect tickets—it closes them. Explore how top brands are transforming support across every team and channel, and giving agents the freedom to focus where they add the most value.
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